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1.1
These terms and conditions of sale (“Terms and Conditions”) apply to all purchases made by customers (“Customer(s)”) on our webshop www.directdermasupplies.com. The webshop is owned and operated by Direct Derma Supplies ApS, Axel Towers, Axel Torv 2F, 5th Floor, 1609 Copenhagen V, CVR-no. 37575003 (“Direct Derma Supplies”, “we”, “us”, “our”).
1.2
All products sold by us through our webshop are covered by these Terms and Conditions, including but not limited to cosmetics, medical devices, pharmaceuticals, parapharmaceuticals and disposables (“Product(s)”).
1.3
We only sell Products to doctors, aesthetic clinics, hospitals and wholesalers. We do not accept orders from private persons.
2.1
Customers may place online orders 24 hours a day on our webshop. We will process the order as quickly as possible and usually within 48 working hours from receipt of the order.
2.2
After an order has been placed, the Customer will receive an initial order overview by e-mail. Please note that this order overview is not an order confirmation and that the Customer’s order is not binding upon us at that time.
2.3
A binding agreement is made between the Customer and Direct Derma Supplies when the Customer receives an email with the shipment notification, invoice and packing slip (“Order Confirmation”).
2.4
When the Customer places a purchase order on the webshop, the purchase order is binding for the Customer.
3.1
Although we endeavour to ensure the availability of the Products shown in the webshop, we cannot guarantee that all of the Products will be in stock. If we are unable to process or execute the order, we will either (i) offer the Customer an equivalent Product in terms of quality and price which the Customer may decide to accept or reject, or (ii) notify the Customer that we are unable to fulfil the order.
3.2
If the Customer rejects our offer of an alternative Product or in the event we are unable to fulfil the order, we shall have no further liability to the Customer, unless we have already received full payment for the Product(s), in which case we will refund the payment for the relevant Product(s). These are the sole remedies available for the Customer in case we are unable to fulfil the order due to lack of product availability.
4.1
It is the Customer’s responsibility to ensure that all information necessary for the completion of the order and delivery, including but not limited to VAT number (if applicable), provided by the Customer is correct.
4.2
In case the Customer adjusts or changes the information provided to us, we reserve the right to verify these new information, and we will within 72 hours re-evaluate the Customer’s account details for approval.
5.1
Products in stock will upon confirmation be shipped the same day as the order has been placed or at the latest the following working. Products which are not in stock will upon confirmation be ready for shipment normally within 3-6 working days.
5.2
All orders will be shipped with DHL Express (1-3 working days) and we provide our customers with a tracking number.
5.3
The maximum delivery time is 60 days of the date of the order. Normally delivery will take around 1-3 working days in Europe.
5.4
If the order is delayed more than 6 working days from confirmation, we will notify the Customer hereof. The Customer’s sole and exclusive remedy in case of delay (for more than 6 working days) is a credit or repayment of the purchase sum (if paid), at the discretion of Direct Derma Supplies.
5.5
Direct Derma Supplies is not responsible for errors in delivery in situations where the delivery address provided by the Customer is wrong, impossible to deliver to or where the Customer has made changes to the information provided during the transit of the Products.
5.6
It is not possible to pick-up orders in our warehouse in Copenhagen.
6.1
The price of any Products will be as quoted on our webshop from time to time, except in cases of obvious errors, i.e. when it is or should be evident that the price is not correct. All prices displayed on our webshop are exclusive VAT, any domestic taxes and duties and delivery costs. The delivery costs will be added to the total amount.
6.2
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent the Customer an Order Confirmation.
6.3
Our webshop contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed in the webshop may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to the Customer. If a Product´s correct price is higher than the price stated in the webshop, we will normally, at our discretion, either contact the Customer for instructions before dispatching the Product, or reject the Customer’s order and notify the Customer of such rejection.
6.4
We are under no obligation to provide the Product to the Customer at the incorrect (lower) price, even after we have sent the Customer an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by the Customer as a mispricing.
6.5
Payment for all Products must be made prior to order processing. We are under no obligation to deliver the Products until we have received correct and full payment from the Customer.
6.6
No business is conducted with EU based customers unless they carry a valid VAT number. All prices on www.directdermasupplies.com are shown in the currency EURO. We accept payment via credit card and from the following credit card providers: Visa, MasterCard & Maestro.
6.7
For all international orders paid with a company credit card or credit card issued outside the EU, an extra fee will be charged. Please see the fee in the check out process. Certain banks can have seperat credit card fee and we advise Customers to contact their own bank for answers on this matter.
6.8
In case you want to pay with TT direct via bank, we kindly ask you to contact us directly for bank details on email. Please note that a handling fee will be added to the invoice.
6.9
Customers paying by credit card are subject to validation checks. We reserve the right to delay or cancel any order if fraud is suspected.