Contact us
When is your customer service & live chat open?
Our customer service and live chat are available from Monday to Friday, 09:00AM to 16:00PM (CET).
Why choose Direct Derma Supplies?
At Direct Derma Supplies, we offer 100% authentic aesthetic products at competitive prices. As a parallel importer, we give our customers access to premium products at a fraction of the usual cost, all while maintaining strict quality standards, fast shipping and exceptional customer service. Every product is sourced directly from certified manufacturers and official distributors, ensuring authenticity and safety. Our dedication to reliability and outstanding service has made us a trusted partner in the aesthetic medical field. Choose us for competitive pricing, fast shipping, and a passionate team that prioritizes your needs.
What is parallel import?
Parallel import refers to authentic non-counterfeit products imported primarily from intermediaries. The products are authentic, not counterfeit, as they are produced either directly by the brand owner or under licensed authorization. In the European Union, prices of goods and services are determined by the open market and consumer demand, reflecting a free market environment. Additionally, it’s important to note that parallel import trade is entirely legal, adhering to regulations.
Are you compliant with regulations in the aesthetic industry?
Yes, we strictly adhere to Danish legislation and the Medical Device Regulation (MDR). We are registered with the Danish Medicines Agency for the import and export of medical devices. Our expert team maintains a robust quality management system tailored to the aesthetic field. We also hold EC-certificates and Declarations of Conformity (DOC) for all the medical devices we offer.
Do you have sales representatives that sell through WhatsApp?
We do not conduct sales through WhatsApp. Please be aware that there are fraudulent individuals who may use our company name to solicit bank transfers via WhatsApp. These activities are not affiliated with us in any way. If you have any questions or concerns, please do not hesitate to contact us for verification.
Where is your company and warehouse located?
Our company and warehouse are located in Copenhagen, Denmark.
Can anyone buy the products?
As a professional provider of aesthetic medical devices, we are committed to ensuring that our products are supplied only to licensed professionals, including aesthetic clinics, hospitals, dentists, orthopedics, and wholesalers in the aesthetic field. We unfortunately do not supply to private persons.
Please note, most of our products are intended for use by licensed medical professionals. By purchasing, you agree to provide proof of medical or professional credentials upon request. The medical device products are not intended for personal or home use and we strongly recommend that medical professionals review the instructions thoroughly to understand the specific contradictions and any necessary precautions.
Do I need to create an account to place an order?
Yes, you must have an accepted account, to place an order with us. As a professional provider of aesthetic medical devices, we ensure our products are supplied only to qualified professionals, including aesthetic clinics, hospitals, dentists, orthopedics, and wholesalers. Please note that account approval can take up to 3 working days, as we may require additional documentation for your company. We will contact you via e-mail if we need further information.
Why do I need to provide a VAT number? (Within the EU only)
All companies within the EU are required to provide a valid VAT number to place an order, which allows the order to be VAT-excluded. Please note that it is not possible to add VAT manually to an order.
Customers outside the EU can place orders without a VAT number as long as the shipping of the order goes outside the EU.
I do not have a VAT number – can I use my tax number? (Within the EU only)
Unfortunately, personal or company tax numbers cannot be used. We can only approve your account with a valid international VAT number.
Check if your VAT number is valid for cross-border transactions here: https://ec.europa.eu/taxation_customs/vies/#/vat-validation